FAQs

FAQs

Where Do You Ship To?
UPDATED JANUARY 5TH 2023 We ship to all countries except the following:

Countries We Do Not Ship To

Bolivia Honduras Malawi Turkmenistan
Chad Iraq Panama
Cuba Libya Rwanda
Ecuador Madagascar South Africa Brazil

Suspension Due to Unavailability of Transportation

Angola Dominican Republic Lesotho South Sudan
Azerbaijan Fiji Liberia Sudan
Bahamas French Guiana Mauritania Tajikistan
Bermuda French Polynesia Mauritius Tanzania
Botswana Gambia Mongolia Timor-Leste
Brunei Guatemala Myanmar Tonga
Cambodia Guyana Papua New Guinea Turks & Caicos
Cameroon Haiti Republic of Congo Uganda
Cayman Islands Ivory Coast Samoa Uzbekistan
Cook Islands Jordan Seychelles Vanuatu
Costa Rica Kiribati Sierra Leone Venezuela
Cuba Kosovo Sint Maarten Yemen
Democratic Republic of the Congo Kyrgyzstan Solomon Islands Zimbabwe
How Long Does It Take To Ship An Order?

Paid orders normally ship out within 3-5 Business Days after Receiving payment.*
Giveaway/Freebie orders normally ship out within 9-12 Business Days.

*The processing time for International orders may be longer
**This does not include weekends (Fri-Sun) or Holidays.

What Are Your Business Hours?

Solfire Gardens Hours:
Monday – Thursday
10AM – 5PM PST
**CLOSED ON WEEKENDS & HOLIDAYS***

I've Sent Messages and Received No Response

Although our website is available 24 hours a day, our office is not. Please note that we are Closed on Weekends & Holidays. If you contact us over the weekend or on a Holiday, we will respond during normal business hours. Thank you for your patience!

What is Your Return Policy?

*No Refunds. All Sales are final.

Cash, Check & Money Order Info
Please send a Check, Cash or Money Order to: SFS 9849 17th SW Suite #407 Seattle, Wa 98106 *Payments Must Be in USD $
Bitcoin Payment Info

Please Send Bitcoin Payments to:
338FSeJPHiDYampyFJG8eTfYnuoPAQ746s

After sending your payment please e-mail your payment Hash ID to info@solfiregardens.com

 

International Shipping Terms

International orders will have a limit of 5 packs per order and all packs will come in soft packaging. 
When shipping outside of the United States, we cannot guarantee Delivery once it leaves the US and will not be held responsible for lost or undelivered packages.
*Box sets aren’t eligible for international shipping

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