Privacy Policy

Information We Collect

We collect several types of information to provide and improve our Services:

a. Personal Information
When you make a purchase or register on our website, we may collect the following personal information:

• Name
• Email address
• Shipping and billing addresses
• Phone number
• Payment information (via secure third-party processors)
• Purchase history

b. Automatically Collected Information
When you use our website, certain information is automatically collected:

• IP address
• Browser type and version
• Operating system
• Referring URLs
• Pages visited and time spent on our website
• Cookies and tracking data

c. Cookies
We use cookies and similar tracking technologies to enhance your experience, analyze usage, and personalize content. You can manage or block cookies through your browser settings.

How We Use Your Information

We use the information we collect for a variety of purposes, including:

• Processing and fulfilling orders
• Providing customer service and support
• Improving our website and services
• Sending updates, newsletters, and promotional content (with your consent)
• Analyzing trends and user behavior to improve our website and marketing
• Complying with legal obligations

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties in the following situations:

a. Service Providers
We may share your information with third-party service providers (e.g., payment processors, shipping companies, email marketing services) to help us operate our business.

b. Legal Obligations
We may disclose your information if required by law, or in response to valid requests by public authorities (e.g., court orders, subpoenas).

c. Business Transfers
In the event of a merger, acquisition, or asset sale, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different Privacy Policy.

Your Choices and Rights

You have several rights regarding your personal information:

a. Access and Correction
You have the right to access and update your personal information at any time. Please contact us if you need to update or correct your information.

b. Opting Out of Marketing Communications
You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in these emails or by contacting us directly.

c. Data Deletion
You may request the deletion of your personal information, subject to certain legal exceptions. Contact us if you wish to delete your data.

Security of Your Information

We take the security of your personal information seriously. We use commercially reasonable measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or method of electronic storage is 100% secure.

Access & Ordering

You may browse our website without any data being collected from you. However, to enjoy an easier browsing and shopping experience, we offer you the ability to register an account with us.

You do not need an account to purchase goods from solfiregardens.com. When you add items to your cart, a file is created on our server that stores details of your purchases, linked uniquely to your browsing session. This file cannot be viewed by anyone else.

When you complete your order, we ask for personal information such as your full name, address, email address, phone number, and credit card details. This data is shared only with our payment service provider and courier services for processing and shipping your order. All sensitive data is transmitted via an industry-standard 128-bit secure socket layer connection.

We do not store your payment details. We collect anonymous, non-personal data, such as how many times a product is purchased or viewed, to continually modify our website to suit the browsing trends of our users.

Your Account

When you register for an account with solfiregardens.com, we require a valid email address to verify your registration and issue a personal password for access to your member area. Your member account stores your personal data for the purpose of making orders.

What We Do With the Information We Gather

We require this information to understand your needs and provide you with better service, particularly for the following reasons:

• Internal record keeping
• Improving our products and services
• Sending promotional emails about new products, special offers, or other information you may find interesting
• Contacting you for market research purposes

Security

We are committed to ensuring that your information is secure. We have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How We Use Cookies

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or notifies you when you visit a particular site. Cookies allow web applications to respond to you as an individual, tailoring operations to your needs by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you use these links to leave solfiregardens.com, we have no control over that other website. We cannot be responsible for the protection and privacy of any information you provide while visiting such sites, as they are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that indicates you do not want the information used for direct marketing purposes.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us.

We will not sell, distribute, or lease your personal information to third parties. If you believe that any information we hold on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.